Help

Answers below to questions on Checkout issues, shipping charge calculations and where to enter key codes, coupon codes, promo codes and source codes!

What makes your products SPECIAL?

Answer: Several thousand years of tradition and many years of farming have taught us a lot - we continue to learn daily and really love what we do. Sharing our Native foods with our customers is our passion.

Are your products non-GMO?

Answer: Our products are non-GMO - we use our own heirloom seed stock which is not genetically modified and we grow our food crops without pesticides or herbicides.

WHY does shipping seem so expensive?

Answer: Products ship by weight and box dimension - we are selling specialty bulk food products.  Most of the products prepare more than a meal per package too.  We do not mark up the shipping OR add a handling charge.  You may get a less expensive shipping option by using the freight dropdown in your cart.   

What PAYMENT METHODS are available?

Answer: We accept Visa, Mastercard, Discover and American Express. We also accept Cash in our office location in Sacaton, or Check or Money Order for mail orders. Print your order from your cart and mail in with a check or a money order and we will process the order for you. You can also contact us to do a phone order.

I can't find where to enter my key code, source code, promo code, discount code!

Answer: When you click on your shopping cart icon you will see the following - this is where you enter your code! This is at the top of the cart just above the list of items you are purchasing. This is also the best place to estimate your shipping cost.

What is your RETURN POLICY?

Answer: Our goal is that you are completely satisfied with your purchase, If for any reason you are not satisfied, please call our customer service department at 520-418-0900 or email us at cs@ramonafarms.com within 30 days to arrange a return, replacement or refund.  If the order is returned because a customer has changed their mind about the purchase we do not pay for the return shipping or the original shipping cost.  We will refund 100% of the product purchase price.

How do I know my ORDER was SUBMITTED?

Answer: After you Checkout, you will receive an auto-generated order confirmation e-mail (make sure to provide your correct email address). You can also email us at cs@ramonafarms.com.

HOW LONG will it take to get my my order?

Answer: Orders normally ship from our warehouse within 24 to 48 hrs. Milled products may take a little longer - they are milled to order. Domestic orders will usually arrive within 1-5 business days (depending on where you live).

How is your SHIPPING CALCULATED?

Answer: There are 3 options - UPS (ground and 2nd day) and depending on where you are located this may vary in cost.  We also have PM - Priority mail flat rate and now are offering ECO (Best fit) shipping - this last method prices out by box size and weight and is often the cheapest method.

Please Note: We do not currently ship Internationally.  This may be added in the future. 

Thank you for your interest in Ramona Farms products!  Visit us at www.ramonafarms.com for articles and videos!

Learn about other Native Businesses at https://www.indianagfoods.org/producers