Frequently Asked Questions
Answers below to questions on Checkout issues, shipping charge calculations and where to enter key codes, coupon codes, promo codes and source codes!
- My Order Hangs at Checkout
Customers have reported that their browsers hang at CheckOut and they cannot process their orders - and we have found that usually it is customers using IPhones or Mac Computers which use Safari and Chrome browsers that are having this issue. The solution is to close your browser and try another browser - Chrome, FoxFire of Microsoft Explorer. You may also need to update your browser because recent Credit Card Security changes are not supported in older browser versions. You can email us at email@example.com and we can locate your order and push it through for you - you can also call us at 520-418-0900.
- Are your products organic and non-GMO -
Answer: Our products are non-GMO and what is called Naturally Grown (transitioning to organic), we don't apply pesticides or herbicides on or around our food crops. We finally got our Organic status in August 2017 so you will start seeing Organic Certification on our products within the next few months.
- WHY does shipping seem so expensive?
Answer: Products ship by weight and box dimension - we are selling specialty bulk food products. Most of the products prepare more than a meal per package too. We do not mark up the shipping OR add a handling charge. You may get a less expensive shipping option by using the freight dropdown and picking USPS priority flat rate shipping. See more information in the ANSWER to the question how is your shipping calculated (below)! The most accurate place to estimate your shipping cost is in your shopping cart. The lowest priced shipping option is the Priority Mail Small Flat Rate Box.
Any order for the following - One of our 8 oz pinoles or ga'ivsa or huun ga'i -or- two 1 lb bags of our tepary -or- one of our 2 lb tepary will fit in a priority mail small flat rate box.
-What PAYMENT METHODS are available?
Answer: We accept Visa, Mastercard, Discover and American Express. We also accept Cash, Check or Money Order.
- I can't find where to enter my key code, source code, promo code, discount code!
Answer: When you click on your shopping cart icon you will see the following - this is where you enter your code! This is also the best place to estimate your shipping cost.
-What is your RETURN POLICY?
Answer: Our goal is that you are completely satisfied with your purchase, If for any reason you are not satisfied, please call our customer service department at 520-418-0900 or email us at firstname.lastname@example.org within 30 days to arrange a return, replacement or refund.
-How do I know my ORDER was SUBMITTED?
Answer: After you Checkout, you will receive an auto-generated order confirmation e-mail (make sure to provide your correct email address).
You can also call us to verify at 520-418-0900 or 520-418-3642 .
-HOW LONG will it take to get my my order?
Answer: Orders normally ship from our warehouse within 24 hrs.
Domestic orders will usually arrive within 1-5 business days (depending on where you live).
- How is your SHIPPING CALCULATED?
Answer: It is not like shipping clothing - carriers charge by box dimension and weight. Our online prices reflect a dscounted price to assist with freight costs for our online customers. When shipping USPS Priority Mail shipping is calculated on what will fit in each of the 3 box sizes available. If shipping across several zones (example West Coast to East Coast) then USPS Flat Rate Priority is the best method for the customer and is cheaper than UPS ground and shipping time is 2 days on priority mail versus up to 5 business days across country via UPS. If shipping regionally within the western US then UPS may be cheaper and possibly faster though it is also based on weight and dimension. Our advice is to look at all the methods available in the checkout and select the one that is most economical for you. We do not charge any handling over and above the actual shipping charge.
Please Note: We do not currently ship Internationally. This may be added in the future.
What makes your products SPECIAL?
Answer: Several thousand years of tradition and many years of farming have taught us a lot - we continue to learn daily and really love what we do. Native foods are our passion.
Thank you for your interest in Ramona Farms products!